Returns & warranty

30 day change of mind

If you buy a ChiroRing for yourself and change your mind, you may return it within 30 days for a full refund. The 30 days start the day your ring arrives, not the day you ordered it. The ring must be undamaged and fully working, and all original accessories and packaging must come back with it. Original shipping and handling is not refunded, and return postage is yours to arrange. If your order was a Sizing Kit and Voucher, that means the ring, not the kit.

12 month warranty, every ring

Every ChiroRing carries a 12 month warranty from the day it arrives, whether you bought it from us or from a chiropractic clinic. If a ring develops a quality fault that was not caused by damage, misuse or normal wear, we will assess it and replace it free of charge. Where we need the ring back, we send you a prepaid return label, so a warranty claim never costs you postage.

The warranty covers design, materials and workmanship. It does not cover:

• accidental damage, or scratches from daily wear
• loss
• batteries worn down by charging with a fast charger, or by leaving the ring on the dock after the light has turned green

The video

A 30 day refund is no questions asked, so we do not ask for a video and the form does not have a place to put one. Post the ring back and that is the whole of it.

A warranty claim does need one. We have to see the fault, and so does the factory, who will not accept a faulty ring back from us without it. Film the fault if it can be seen, both sides of the ring, and the inside of the band. If the upload will not work, email the clip to returns@chiroring.com quoting your reference.

How a return works

• Fill in the form. It asks which of the two you need, then only that one’s questions. You get a reference immediately, by email.
• Changed your mind: that email carries the address to post to. Write the reference on the outside of the parcel.
• Something is wrong with the ring: do not post anything yet. We look at what you have told us first, because most faults are settled without the ring moving at all, and we come back within two business days.
• A parcel with no reference on it cannot be matched to an order, so please wait for yours.
• Refunds go back to the original payment method within 10 business days of the ring reaching us and passing inspection.

Your rights

Nothing in this policy limits or replaces the rights you have under the consumer law where you live. Whichever country you are in, those rights come first, and where they give you more than this page does, you get more.

Start one

chiroring.com/returns/start takes a couple of minutes and gives you your reference on the spot.

Questions

returns@chiroring.com, or anything else through our contact page.