For practices

Returns & warranty

Three rules. They cover everything that happens at your counter.

  1. They change their mind inside 30 days

    If they bought the ring from you, refund them at the counter, keep the ring and sell it again. If they bought from us with your code or your link, send them to chiroring.com/returns and we handle all of it.

  2. A ring is faulty inside 12 months

    Hand them one off your shelf the same day, then tell us and we replace your unit free. No spare on the shelf? Start the claim and we take it from there.

  3. You are never out of pocket

    Not the refund, not the replacement, not the postage. If you would rather not hold a returned ring as stock, send it back and we credit your account.

Raise a warranty claim →

The detail

What the warranty covers

12 months from the day a ring arrives, on design, materials and workmanship. A quality fault is assessed and replaced free, and where we need the ring back we send a prepaid label. It does not cover accidental damage, scratches from daily wear, loss, or a battery worn down by a fast charger or by being left on the dock after the light turns green.

A ring you sell on

It carries its own fresh 12 months from the day your new member receives it. Nothing to register and nothing to tell us. Their phone takes the ring over when they pair it, and the person handing it back can tap Disconnect ring in their app first if they want to.

Practice stock is not on 30 day trial

Rings bought as practice stock, including the 20, 30 and 50 ring bundles, are discounted stock rather than a retail trial, so the 30 day change of mind does not apply to them. The 12 month warranty on each ring is untouched by that. Subscription fees are governed by your Practitioner Agreement, not by this page.

A member’s ring stops working

Five steps. Your member never goes without a ring.

  1. Give them a ring from your stock, today.
  2. Log the swap on the form. Tick I am a ChiroRing practice, add a 20 second film of the faulty ring.
  3. Keep the faulty ring in a drawer.
  4. Once a month, or when you have three, tell us you are posting them back. We email you a prepaid label. Print it, stick it on, drop it off.
  5. We check each ring. Every confirmed fault is credited at your wholesale price on your next invoice, or replaced with a new ring, your choice.

A member who changes their mind within 30 days: you refund them what they paid you. A worn ring cannot be sold again, so keep it as a staff or demo ring. That one is not a warranty return and is not credited.

The Returns tab in your dashboard opens the form with your practice already filled in.

Raising a claim

  • Start it on the form with the order number the rings came in on. You get a reference by email straight away, and an answer within two business days.
  • Do not post anything yet. Most faults are settled without the ring moving at all.
  • Film about 20 seconds of the ring. The fault if it can be seen, both sides, and the inside of the band. The factory will not take a ring back from us without it.
  • One claim per ring. Each ring is replaced on its own.

Your rights

Nothing here limits or replaces the rights you have under the consumer or commercial law where your practice operates.

Questions

returns@chiroring.com, or ask Atlas in your dashboard. Anything else through our contact page.